Refund & Cancellation Policy

Courses are digital products that you can start using the moment you pay, so a refund policy has to be more specific than “contact us and we’ll see”. This page sets out exactly when you are entitled to money back, when you are not, and how long it takes. It forms part of our Terms & Conditions.

1. The short version

• 7 days and under 20% consumed → full refund, no questions.
• Charged twice, or charged and never given access → full refund, always, no time limit.
• We withdraw a course you still have access to → pro-rata refund or credit, your choice.
• Certificate already issued → no refund. You have taken the full value of the course.

2. One-time course purchases

2.1 When you are entitled to a full refund

You may cancel and receive a full refund if both are true:

• You request it within 7 calendar days of the payment being confirmed; and
• You have completed less than 20% of the course chapters.

We can check both precisely — the Platform records your purchase date and your exact chapter progress, and we will tell you the figures we relied on when we answer your request.

2.2 When a purchase is no longer refundable

• More than 7 days have passed since the payment was confirmed; or
• You have completed 20% or more of the chapters; or
• A certificate has been issued to you for the course, whichever happens first.

2.3 Not covered

Free courses, and enrolments granted at no charge or as part of a promotion, carry no refund entitlement because no money changed hands. Statutory rights are unaffected.

3. Subscription plans

• You may cancel at any time. Cancelling stops future renewals; it does not end your current period. You keep access until the expiry date shown in your account.
• We do not refund the unused part of a period that has already started. Cancel before the renewal date to avoid the next charge.
• The first payment on a new subscription is covered by the 7-day / 20% rule in section 2.1, exactly like a one-time purchase.
• Renewal charges are not refundable once processed, because the renewal simply extends access you already had.
• Renewing early extends from your existing expiry date rather than replacing it — you never lose paid-for days by renewing early.

4. Refunds we give regardless of the window

The limits above do not apply in the following cases. In each of these we refund in full however long ago the payment was, and however much of the course you have seen:

• Duplicate payment — you were charged more than once for the same enrolment.
• Paid but never granted access — including a manual UPI, QR or bank payment that we were unable to verify and therefore never activated.
• Charged the wrong amount — we refund the difference, or the whole amount if you would rather cancel.
• Unauthorised transaction — someone used your payment instrument without your consent. Report it to us and to your bank promptly.

Separately, if we withdraw a course while you still hold valid unexpired access, you may choose a pro-rata refund for the remaining period or a credit of equivalent value.

5. What happens to your access when a refund is issued

This is the part most policies leave out. When we approve a refund:

• The payment is marked as refunded and your access to that course is withdrawn. You are being returned the money you paid for access, so the access ends with it.
• Your progress records are retained but the course leaves your library.
• Any certificate already issued for that course may be revoked, which means it will no longer verify.

In a goodwill case we may leave access in place; if we do, we will say so explicitly in writing.

6. How to request a refund

Email hello@animatesolution.com from the email address registered on your account — this is how we confirm the request is genuinely yours — or use our Contact page. Include:

• Your registered name and email.
• The course name.
• The invoice number from your account, or the payment reference / UTR if you paid manually.
• The reason for the request.

Requests made from an unregistered address, or without a traceable payment reference, take longer because we must verify ownership first.

7. Timelines

• Acknowledgement — within 2–3 business daysof receiving your request.
• Decision — within 7 business days, with the reason stated. If we decline, we will tell you which condition in section 2.2 was not met and the figures behind it.
• Initiation — approved refunds are initiated within 7 business days of approval.
• Credit to you — typically 5–10 business days after initiation. The final leg is controlled by your bank or card issuer, not by us; we will share the refund reference so you can trace it.

8. How the money is returned

• Card, net banking, gateway UPI — refunded to the original payment method. We cannot redirect it elsewhere; this is a payment-network rule, not our preference.
• Direct UPI, QR or bank transfer — returned to the UPI ID or bank account the payment came from. If that account is closed, we will ask you for alternative details and may need additional proof that the account was yours.
• Refunds are made in Indian Rupees for the amount actually received.
• We do not deduct a processing fee from refunds. Any charge levied by your own bank is outside our control.

9. Chargebacks

If you believe a charge is wrong, please contact us before raising a chargeback with your bank — it is almost always faster. Where a chargeback is raised, we will provide the payment gateway with our transaction and access records. Accounts with a chargeback raised in bad faith, after the course has been substantially consumed, may be suspended.

10. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law. If a course is not as described, this policy does not stop you seeking a remedy.

11. Grievances

If you are unhappy with a refund decision, reply to our decision email asking for it to be escalated, and a second reviewer will look at it afresh. Our grievance contact details are in the Privacy Policy.